Live Transfers
Live transfer moving leads: the customer is already on the line
No callback, no voicemail, no chasing. A verified customer who wants a quote is connected straight to your team — exclusive to you, from $60 a call.
What is a live transfer moving lead?
A live transfer moving lead — also called a live call transfer or an inbound moving call — is a customer who is planning a move and is connected to your phone in real time, instead of being sent to you as a name and number to call back later.
We speak to the customer first, confirm they are planning a real move, check the move date, origin, destination and home size, and then transfer the call straight to your team while they are still engaged. You pick up to a customer who already expects to talk about a quote.
Why live transfers close better than callbacks
With any lead you call back, the clock is against you: the customer is filling in other forms, answering other movers, or simply stops picking up unknown numbers. Research on response time is consistent that the odds of reaching and qualifying a lead fall sharply within minutes, not hours — see our guide to speed to lead for movers.
A live transfer removes that gap entirely. There is no window in which the lead goes cold, because there is no gap between interest and conversation. And every live transfer is exclusive — the customer is on the phone with you, not with three other companies.
Live transfers vs exclusive vs shared leads
A shared lead ($15 local) goes to up to four movers and rewards whoever dials first. An exclusive lead ($45 local) goes only to you, but you still have to reach the customer. A live transfer ($60 local) is exclusive and already connected — you are paying to skip the callback altogether.
That makes live transfers the right buy when your closers are strongest on a live call, and the wrong buy when nobody is free to answer. The full cost-per-booked-move comparison is in shared vs exclusive moving leads.
Local and long-distance live transfers
Local live transfers are $60 and long-distance live transfers are $100. Long-distance calls cost more because the jobs behind them are worth considerably more and take longer to close, so a live conversation early in the decision carries more weight.
You choose which states and service areas you accept transfers from, so you only take calls for moves your crews can actually do. If you run interstate work, make sure your FMCSA registration is in order first — see moving company license requirements.
The staffing requirement is the catch
Live transfers only work if someone can answer. A transfer that hits voicemail is the most expensive missed call in your business, and that is a real risk worth weighing before you buy.
Before starting live transfers, decide who picks up, what happens when they are on another call, and which hours you want transfers to arrive. Movers who set that up first get dramatically better results than those who switch it on and hope. Having a script ready helps too — here is a moving lead call script built for the first 90 seconds.
Pricing
Live transfers are $60 for local moves and $100 for long-distance. That is the highest price per lead we offer, and it buys the shortest possible path from interest to quote.
No setup fees, no monthly minimums and no contracts. You choose your hours and your service areas, and you can pause whenever your schedule is full.
Related
Last reviewed
FAQ
Live transfers, answered
What movers ask before switching on live transfers.
What is a live transfer moving lead?
A verified customer who is planning a move is connected directly to your team by phone, rather than sent to you as a contact record to call back later.
How much do live transfer moving leads cost?
Live transfers are $60 for local moves and $100 for long-distance moves, with no setup fees or monthly minimums.
Are live transfer leads exclusive?
Yes. A live transfer connects the customer to one moving company — you — while they are on the line. It is never shared with other movers.
Is a live call transfer the same as a live transfer lead?
Yes. Live transfer, live call transfer, live call and inbound call lead all describe the same thing in the moving industry: a pre-qualified customer connected to your phone in real time.
What happens if nobody on my team answers?
The value of a live transfer is that the customer is engaged right now, so an unanswered transfer is a wasted one. Set your transfer hours to the times you know someone can pick up.
Can I choose which hours transfers come through?
Yes. You set the hours and the service areas you want to receive transfers in.
Get Started
Start Receiving Leads
Fill out the form and we'll take you straight to setup. A team member follows up within 1 business day.